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April 2025
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Rules & SPA Etiquette
Sunbeds are free – they can be occupied depending on availability. There is no possibility of reserving them.
**Prices displayed for access from Monday to Friday are not valid during legal, religious and other holidays (e.g. March 8, Valentine’s Day, Christmas, New Year’s Eve, Easter Holidays, etc.).
In these cases, the prices applied for access are those from Saturday to Sunday.
The Wellness & The Spa is open according to the following schedule
Indoor Area: 09:00 - 21:00 all year round.
Outdoor Area: During the summer months from July to the end of September (Monday - Sunday 09:00 - 21:00)
In order to ensure that all our clients have a satisfactory experience, we would like to inform you of certain general aspects: Please be aware of and comply with the internal regulations of the Wellness & Spa center, so that both you and the other guests can have complete relaxation.
It is necessary to maintain silence inside the spa.
Wearing slippers/spa-specific shoes is mandatory in the wet saunas.
the use of towels in dry saunas is mandatory.
after using the saunas it is recommended and advisable to use the shower areas.
sauna sessions should be pleasant and beneficial for both you and others. Try to be polite and not to disturb.
Food and drinks from outside are strictly prohibited. The Spa Center is equipped with a Lounge & Bar area, so we can offer you all the comfort you need during a SPA session.
towels and bracelets must be handed in at the Spa Center reception.
- **Spa reservations are non-refundable and do not include sunbed reservations**.
Sunbeds are free – they can be occupied depending on availability. There is no possibility of booking them.
SPA reservation cancellation policy
Reservations for which a valid credit/debit card details are not provided, which have not been paid in advance or for which a deposit has not been made in advance are considered by the SPA center as unguaranteed reservations.
If you are unable to guarantee the reservation with a credit/debit card, please contact us.
The cancellation deadline for a reservation, without incurring any penalties, is 48 hours before the scheduled arrival at the SPA center. The amount initially charged is refunded within a maximum of 14 days.
For cancellations made between 24 and 48 hours before the scheduled arrival at the SPA center, we can offer you a maximum of one rescheduling, but the amount initially charged will not be refunded.
For cancellations made between 0 and 24 hours before the scheduled arrival at the SPA center, the amount initially charged will not be refunded.
For any questions, we remain at your disposal.
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